How can I seperate my wifi in 2.4ghz and 5ghz

Katia_0_0

I only have one wifi network. When I look it up on the Fizz app, it looks like it uses both frequencies. is it possible to separate them?

Jess_i88b6

Hi @Katia_0_0

This is the full guide https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Test each of the two (2) frequency bands of your Wi-Fi modem

1. Your Fizz Wi-Fi modem uses by default the to frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. 
2.  

The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:

1. Choose: ''My Wi-Fi''
2. Select your Wi-Fi network
3. Select: ''Advanced Settings''
4. Band Steering ''On/Off''
5.  
6.  The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).
7.  

This change can also be applied through the Wi-Fi modem user interface:

 

1. 1. Log in at: 192.168.0.1 from the web browser of any device.
2. 2. Log in using the following information:
3. Username: cusadmin
4. Password: xxxxxxxx (Password you chose during initial setup)
5.  
6. 3. Go to the next section to apply changes:
7. Wireless ->Advanced -> 2.4 Ghz or 5Ghz -> Band Steering (Disable)
8.  
9. If you do not remember the password you entered during setup, press and hold the "Reset" button behind the modem to reset your Wi-Fi modem back to its factory settings.