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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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I have been rescheduled twice with no updates and no internetHi, I had a scheduled installation for May 3rd morning, a videotron gentleman came, looked at the o… -
I have updated my plan to 100mbps still have 60mbpsHello, I have updated my plan to 100mbps, but i still got 60mbps. I restarted my modem. Still 60 mb…
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Can't find my wifiMy power went out momentarily. Everything came back on, the lights on my modem are all great but I …
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Troubleshoot optionsMy router had different blinking lights recently and I encountered an internet connection issue. I …
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FIZZ using two secondary DNS??Upon checking the default DNS, I noticed that they were not using the same ones as before. And to m…
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Does Fizz do any regular internet promos throughout the year?Does anyone know if Fizz has any annual or bi-annual promos for internet plans? Wondering if they o…
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Internet Traffic Management PolicyHello! I have some questions regarding the Internet Traffic Management Policy outlined here: https:…
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Do I need an installation appointment with Fizz if I have my own router?I'd like to avoid needing to wait for an appointment/technician to come over as I WFH and woul…
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My internet speed plan was upgraded to 400mbps but still receiving same speedMy bill date was April 26, I upgraded my plan a week and a bit before my bill date. I restarted the…
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no internet in new addressafter the videotron technician came to install the service he told me that everything is fine and I…
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Why billing me ahead of time and the service is not active at the same time?I upgraded my internet speed from 120Mbs to 400 Mbs this May 1 and my credit card get charged on Ap…
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I'm moving but there is not a single time slot available for a technician to comeI'm planning a move in july so i need to plan a technician visit to activate the wifi at my ne…
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Fizz account system down all dayI have been trying to log into my account all day and the I’m sorry sign just keeps coming up. And …
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Please stop throttling my InternetI've been having Internet issues for MONTHS now but the past several weeks it has gotten worse…
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Bandwidth throttlingBeen getting a lot of buffering during peak hours (7-11pm) while streaming.... I read Fizz doesnt h… -
Power LED, blue upload and download lights (faint) faint red light near bottomNo WIFI - No LEDS on modem except Power and two faint blue LEDS behind upload and download LEDS
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Brigida GattiI want to swith card payment from master card to CIBC MC Costco. How do imdo that
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Unstable connection since the ice stormHello all, Is anyone experiencing an unstable connection since the ice storm more than a week ago? …
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Internet still downMy internet has been down for 4 days now after my power came back in Montreal. I've seen peopl…
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Fizz Internet is using Bell or Videotron for the high speeds?If I choose the 400 speed of the Internet, will fizz use the cable connection to achive it like vid…
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how to change my IP adress?I think this topic was cover in 2019. But just want to be sure if its upto date in 2023. My IP adr…
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Internet perkHi, We have a home internet plan on my husband's account, but I just got a 1-month free perk f…
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Have requested that home internet be installed , I got a time slot for my reservation and noone cameIs anyone from Fizz coming or I should look for another service provider.
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Internet down since Sat. April 15 ~ 10amChat svc = basically says "hi and good bye". Waited 90 minutes and gave up. Any ideas????…
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Internet still down from Montreal ice stormIt’s been nearly a week and still don’t have internet. The wifi router is working, but still can’t …
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