Done with Fizz "the automated company"
I have been having issues with both Fizz mobile and internet over the previous months and their customer service hasn't fixed any of them.
In particular, last month I needed to upgrade my bandwidth but it was already past my billing date. Fizz customer support's response: "We are an automated company, I cannot do this. You need to change your plan on your account and wait for the next billing date".
I did just that and receive the confirmation email. Come the next billing, date: no different. I check my account: no trace of any plan change request.
I contact support. "We are an automated company". They still open a ticket.
Ticket follow up by email: "The issue has been fixed, you can change your plan online now. No I cannot change your plan before that date. We are an automated company...".
On top of that, any question you ask here gets spammed with worthless responses from clueless customers just trying to earn points in Fizz's gamified system. Pathetic.
I'm done with Fizz entirely.
Whizz Posts: 16,624
I am sorry to hear about situation and your decision to change the provider. Rest assured that we are trying to resolve the issues and make our members happy as much as we can.
Related to the situation you had with the plan change, another option that could have worked was to create a new home internet subscription, and once it was installed to unsubscribe from the current plan. In this way you wouldn't have to wait for the new cycle to have the desired speed.
We remain available whenever you will need, so please contact us in private from this FAQ at any time: https://fizz.ca/en/support
Have a good day,
Andrei_ref_R7VK1 Posts: 1,807
Regarding the technical issues and customer support, have to agree with you. This is the weakest point of Fizz.
Regarding "spammed with worthless responses from clueless customers just trying to earn points" this is not true. We are all users here and trying to help based on the issues we went through or read here on the forum. Just saying...3
Kudos to you if you genuinely try to help people.
However I see a lot of cookie cutter responses like "go to the website, that page, open chat support" etc. And it strongly suggests people are farming for points (or hoping people use their referral code).
At the end of the day, Fizz has found a way to make their own customers perform customer support duties here for free.1
Couldn’t agree more1
I mean... this is what Fizz is suggesting honestly.
I actually don't get how so few people are farming for points on the forum, given the advantages.
I try to help as much as I can. If I don't know how to do that, I suggest to contact customer service or listen to more knowledgeable users. In any case, I'm still farming for points... what's bad about that?1
Did you recieved the modem from the other provider? If i can ask: who is the other provider? ( Just curious ! )0
Yes I received it within a few days.
Kind of funny, considering Fizz and vmedia report to the same mothership…0
Look at this guy trying to be edgy...
I couldn't care less how these corporations are organized. I'm trying to get my bandwidth increased ASAP here, not starting a socialist revolution.0
Sébastien code ZXEL1 Posts: 3,726
you need to contact support and escalate your ticket to higher levels0
Thanks for sharing.
( Looks like they also provide 400speed for 58 bucks... Plus some 50% rebates on the TV packages.)
All the best.0