Internet losing connection
Twice this week my internet goes down for several hours but seems to eventually recover.
fizz support is slow to respond to confirm there are issues or work performed in my area.
Is anyone else having issues getting a sync from the modem ? Seems to be unable to grab an ipv4 address and eventually recovers. Currently down right now Sunday may 28th 1:53pm
Best Answer
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There were several outages reported for both Fizz and Videotron
But we are all users here, check with support to be sure.
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Answers
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I have no problem. I'm in Quebec City
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Depends where you leave
Indicate a zone, a probably someone else can confirm
Or contact back the support, sorry
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Internet connection restored after one hour of downtime
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It can be probably that your modem is defective. Try to check with support.
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maybe tell your region if it happened to others
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Montreal. H3X postal zone.
earlier this week it was during a power outage. My home was unaffected but thousands in my immidiate neighborhood were out of power so I figured some Vidéotron equipment got effected in my region. Today was out from around noon until 2pm.
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Probably they are working on it
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@Jess_i88b6 i thought they may be working on it too. But support takes hours to confirm anything.
The fizz status page always reports everything is fine I’d expect them to post these kinds of outages but I guess I have to reset my expectations
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Have you considered trying to restart your modem:
Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait ten (10) seconds.
Plug your modem back into the electrical outlet. Expect between (3-15) minutes delay to allow your devices to reconnect to the network.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#2
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Hello John T. #1614,
I am sorry for the situation encountered,
If you want to receive help in real time, you can contact us via chat.
You can go to the following FAQ: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Scroll down, find the green bubble and then click on chat.
I see that you have contacted us via social media in the past and I kindly inform you that Social media communication channels are not in real-time and as such, our responses may arrive with a short delay in relation to your questions.
In your account at this time there are 2 internet plans at different addresses, please reach us in private and tell us the plan that has issues so we can help you.
Thank you for your understanding!
Have a good day!
-Eugen
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