Internet losing connection

John T. #1614
John T. #1614 Posts: 24 ✭✭
edited May 29 in Internet

Twice this week my internet goes down for several hours but seems to eventually recover.

fizz support is slow to respond to confirm there are issues or work performed in my area.

Is anyone else having issues getting a sync from the modem ? Seems to be unable to grab an ipv4 address and eventually recovers. Currently down right now Sunday may 28th 1:53pm

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,420 ✭✭
    Answer ✓

    There were several outages reported for both Fizz and Videotron

    But we are all users here, check with support to be sure.


  • Antoine_ref_KSA15
    Antoine_ref_KSA15 Posts: 99 ✭✭
    edited May 28

    I have no problem. I'm in Quebec City

  • Jess_i88b6
    Jess_i88b6 Posts: 12,048 ✭✭

    Ho @John T. #1614

    Depends where you leave

    Indicate a zone, a probably someone else can confirm

    Or contact back the support, sorry

  • John T. #1614
    John T. #1614 Posts: 24 ✭✭

    Internet connection restored after one hour of downtime

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,420 ✭✭

    It can be probably that your modem is defective. Try to check with support.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,217 ✭✭

    maybe tell your region if it happened to others

  • John T. #1614
    John T. #1614 Posts: 24 ✭✭

    Montreal. H3X postal zone.

    earlier this week it was during a power outage. My home was unaffected but thousands in my immidiate neighborhood were out of power so I figured some Vidéotron equipment got effected in my region. Today was out from around noon until 2pm.

  • Jess_i88b6
    Jess_i88b6 Posts: 12,048 ✭✭

    @John T. #1614

    Probably they are working on it

  • John T. #1614
    John T. #1614 Posts: 24 ✭✭

    @Jess_i88b6 i thought they may be working on it too. But support takes hours to confirm anything.

    The fizz status page always reports everything is fine I’d expect them to post these kinds of outages but I guess I have to reset my expectations

  • AK20230110
    AK20230110 Posts: 3,422 ✭✭

    @John T. #1614

    Have you considered trying to restart your modem:

    Unplug the power cable on your Wi-Fi modem.

    Make sure all the lights on the modem are off once you have unplugged it.

    Wait ten (10) seconds.

    Plug your modem back into the electrical outlet. Expect between (3-15) minutes delay to allow your devices to reconnect to the network.

  • Whizz
    Whizz Posts: 18,002 admin

    Hello John T. #1614,
    I am sorry for the situation encountered,
    If you want to receive help in real time, you can contact us via chat.
    You can go to the following FAQ:
    Scroll down, find the green bubble and then click on chat.
    I see that you have contacted us via social media in the past and I kindly inform you that Social media communication channels are not in real-time  and as such, our responses may arrive with a short delay in relation to your questions.
    In your account at this time there are 2 internet plans at different addresses, please reach us in private and tell us the plan that has issues so we can help you.
    Thank you for your understanding!
    Have a good day!


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