Constantly losing internet connection

maisoncastro
maisoncastro Posts: 3 ✭✭
edited June 2023 in Internet

Hello,

Just recently (3 days ago), I've been getting constant drops in internet where my modem would restart randomly, or just not connect to the internet (all lights are on, but there's no internet). I'm not whether it has to do with the NDG outages (I live there), and the forest fires that are affecting the power lines, but it's a real pain.

I know it's the modem/fizz the issue because all other devices suddenly lose internet, or disconnect.

I've followed everything shown in the FAQs (https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it), but to no avail. The issue still arises.

What can I do, since Fizz always reports that the internet works perfectly.

Best Answer

  • Whizz
    Whizz Posts: 23,158 admin
    Answer ✓

    Hello maisoncastro 

    I've verified your internet connection, and seems like some of the signals are not within norms. 
    I am kindly asking you to reach out to us via any of our communication channels, in order to try a few manipulations, to see if the situation improves. 

    We will do our best to solve this as soon as possible! 
    Have a good one! 
    -Florin 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited June 2023

    Hi @maisoncastro

    You should ask the support to check your signal, they can do remottely


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,660 ✭✭
    edited June 2023

    it happened to me 5 6 times last night with the big winds

  • maisoncastro
    maisoncastro Posts: 3 ✭✭

    @Jess_i88b6

    I've tried contacting them 3 times on Facebook, but they never get back to me.

    Hopefully the chat one will be better, but if that doesn't work then I'm funked.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭

    @maisoncastro

    Facebook it is like sending an email, you can receive an answer hours after your message.

    The chat you will wait a bit, but at the end you have someone on the other side, after you pass the robot asking for an agent

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭

    I used whatsapp in the past... as Jess said for Facebook, it's like an email, it's not like a live chat therefore you have to wait for an answer. I still prefer it to the chat because I cannot wait more than one hour every time. But I guess it depends on how urgent it's your issue

This discussion has been closed.

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