Fizz modem problem
I found many people have or had the problem of Fizz modem. I just received one, its not like other modems, once you have, you can serve. Fizz modem takes very long time to update. I received the 26th May, connected 28th, activated 29 May, after 2 nights on connecting, never succeeded. All methods tried, restart, reset, disconnect and connect coaxes cable . The light "@" always flashes on trying to establish connection with Fizz network. On forum, many people have the problem, but their topics are all closed without feedback, are their problems solved?
Best Answer
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Hello Bo C. #40011,
Sorry to hear that you`ve had issues with the services!
From what I verified on your Fizz account it looks like a service call was set to address the situation as we apologize for the inconvenience also.
Be sure that you read the details found here at the last point of the FAQ on how to prepare for the visit : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding.
Have a good one,
-Raul0
Answers
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you can have multiple problems
can you tell us the status of the front led? https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the first 4 leds are on (staring from the top) it can be a problem of provisioning, also the flasing @ can means that the modem cannot authenticate (sending the configuration), this can be solved only from the support.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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This morning, only the 3 top lights on: power, download, upload, all others off, even if "@" light.
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This means that you have the signal, but you have problem with the authentication, please contact the support
probably the should resend the configuration
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Ok thank you Jesse. I will try that.
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