Whizz Posts: 16,584
In order to get the new price available, you have to change your plan.
You can change your plan by following these steps: log into your Fizz member account > My Plans > scroll to the plan you wish to change > click on Manage and then Adjust your plan > use the Plan Wizard to adjust the plan as you wish > as you adjust your plan details, you will see your new monthly fee in the box below > when you like what you see, click Save Changes > changes take effect at the start of your next payment cycle. You can see more information about this topic here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan.
Also, please note that you will be able to change your plan only according to our plan change policy (it will be effective starting with your next payment cycle > https://fizz.ca/en/plan-change-policy). Based on our plan change policy, your plan is already in the freezing period (108 hours before the end of your payment cycle). In order to get the new promotion, you have to wait until the current payment cycle ends.
I wish you have a pleasant day!
@Georgyboy I would like to change my Fizz Home Internet plan. How do I do this?
Things change — we get it. Need faster internet? Need to slow things down? You can change your Fizz Home Internet plan anytime.
You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
You can adjust your upload/download speed, but not your usage — at launch Fizz Home Internet gives you unlimited usage!
How to change your plan:
- Log into your account and go to Manage.
- Click on Adjust plan.
- Here you will be able to choose the speed that’s perfect for your needs.
- Which speed should I choose?
- As you adjust your plan, your new monthly fee will be displayed below.
- When you’re happy with your adjustments and monthly fee, click Save.
- These changes (and fee) will take effect at the start of your next payment cycle.
Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy
Note - Only one change request per billing period can be taken into account. If you make a request to change your Internet plan, for example, you will have to wait for it to be processed until the beginning of your next billing period to make any other change request (for example, a moving) otherwise, your plan change will be canceled. We thank you for your understanding.
On the first day of your payment cycle, when your new plan will be valid, make sure to restart your Wi-Fi modem:
1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
Login to your account, go to My Plans -> Manage Plan -> Change my plan
The plan change will take effect starting with the next billing cycle.1
Thanks a million0
did you manage to modify it?0
Indeed good catch!0
Do we lose our bonus by changing plan?0
no you don't lose the bonuses0
were you able to get the new price?0
No. It says only can modify after the billing cycle ends...0
I did change it and everything work fine for me .. maybe contact the technical support.0
Same here, I am just waiting for the next billing cycle to have the new price applied.0
As you adjust your plan, your new monthly fee will be displayed below.
When you’re happy with your adjustments and monthly fee, click Save.
Take a screenshot (photo).0
Because you didn’t have time to do it or because you can’t?0
Because I can't...0
Looks like you're in the freeze period (108 hours before your next billing cycle starts). Wait for the next billing cycle and active the new plan.0