How do we cancel a service appointment?
Hi there,
As a result of low speeds on our new install, we asked for a service appointment and chose the next 3 days for a tech to come over. We just learned of family emergency and we will not be here for the next few days. How do we cancel and receive confirmation of cancellation? We are 78 in the chat queue.
Best Answer
-
@trapa
If the appointment is a service call (for repairs)
- A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account.
- A service call is free of charge unless you are responsible for the source of the problem. For example, you modified the installation or one of your personal equipment is faulty. Adding or relocating an outlet may also involve fees, depending on the situation. Regardless, the technician will let you know on-site if any fees apply, and these fees will be automatically charged to the payment method associated with your Fizz account.
- To modify the date or time of the service call, contact our Customer Service team using the chat bubble.
the green bubble support at the bottom right https://fizz.ca/en/support
0
Answers
-
@trapa, Hello,
To view, change or cancel an appointment
Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments you’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.
You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#2
0 -
its for internet installation and modem delivery
Si le rendez-vous est un appel de service (pour des réparations)
- Un technicien est envoyé à votre adresse pour un appel de service lorsque votre service Internet résidentiel a été diagnostiqué avec un dysfonctionnement . Après avoir discuté avec notre équipe du service client, vous recevrez un e-mail confirmant la date et l'heure de votre rendez-vous. Conservez-le pour référence future car un appel de service n'apparaît pas dans votre compte Fizz.
- Un appel de service est gratuit sauf si vous êtes responsable de la source du problème. Par exemple, vous avez modifié l'installation ou l'un de vos équipements personnels est défaillant. L'ajout ou le déplacement d'un point de vente peut également impliquer des frais, selon la situation. Quoi qu'il en soit, le technicien vous avisera sur place si des frais s'appliquent et ces frais seront automatiquement imputés au mode de paiement associé à votre compte Fizz.
- Pour modifier la date ou l'heure de l'appel de service, contactez notre service client via la bulle de chat.
0 -
Thank you.If the appointments tab is not there " My plans > Manage plan > Appointments" does it mean that no appointment has been scheduled yet?
0 -
he was wrong
1 -
@trapa hello,
My bad! Ignore my suggestions (they where for a fresh install)
Sebastien is right!
Please follow Sebastien's suggestions!
@Sébastien code ZXEL1 (thanks for the heads up! ) , Sorry I made you right in French ( I also did it in French in the first place but I correct it after! ).
0 -
If the appointment is a service call (for repairs)
- A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account.
- A service call is free of charge unless you are responsible for the source of the problem. For example, you modified the installation or one of your personal equipment is faulty. Adding or relocating an outlet may also involve fees, depending on the situation. Regardless, the technician will let you know on-site if any fees apply, and these fees will be automatically charged to the payment method associated with your Fizz account.
- 👉️To modify the date or time of the service call, contact our Customer Service team using the chat bubble.
the green bubble support at the bottom right https://fizz.ca/en/support
1 -
ok thank you. I'm 52 in the queue.
0 -
Oh boy… good luck..
0 -
I don't get it?!!! I was 27 and now I'm 39 in the queue? It's been 45 minutes!!
0 -
there are a lot of people that means
0 -
That happens all the time… people get thrown back in the queue for no reason… Fizz needs to fix this ASAP
0 -
That doesn’t explain why he lost his rank in the queue though…
0 -
you can also go through facebook leave you a detailed message they will answer you later tomorrow check if you have received a message from fizz
0 -
Vidéotron outages reported in the last 24 hours
0 -
@trapa hello,
Did you manage to cancel, (reschedule) your service appointment with a tehnicien?
0 -
I was able to cancel it via chat. I waited an hour before I was able to chat with someone as there were more than 75 waiting in the queue.
0 -
Good for you! Not that bad if you waited an hour, I’ve seen worse
0 -
Not too bad... you can wait way more than that. I prefer using whatsapp chat for this reason
0 -
Being new to fizz I did not know that's an option. Hopefully I won't need it.
0 -
On whatsapp it's not actually a live chat, it's more like an email... but it's very convenient especially if you are on the go
1
