Whizz Posts: 16,624
I am sorry to hear about this situation. After verifications I see that you already contacted us in private, however we need a few more information from your end in order to resolve this as soon as possible.
For this, I am inviting you to contact us again in our live chat whenever you can as we are online 24/7.
You can open our chat from this link: https://fizz.ca/en/support
I am counting on your understanding and we will wait for you,
Yes it will cause Fizz is a parent company with Videotron. They use the same equipment.1
When I connect the co-ax cable the modem seems to continually search or a connection but never finds one, any advice?0
Indeed, Fizz is a cable/brunch of Videotron.
Have a nice day!0
Try to unplug and reconnect every cable ( are they tight enough?):
Restart the modem ( push the pin in the back):
Contact support in case you need further help:0
No problem, Fizz works well at your apartment.0
Could you please provide more details. Did you submit a moving request? Did technician come and verify the cable, etc.?0