Fizz Wifi App - Can't login: Invalid parameter - ip.. Please try again

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Ash23_
Ash23_ Posts: 3 ✭✭
edited May 2023 in Internet

As the title say, I could login to the application before, many moons ago, but can't anymore.

I quadruple checked the password, rebooted the modem various times, changed the wifi password, tried with another phone, cleared all data from the app, uninstall/reinstall, checked with wireshark and other network tool to see if something between my phone and the modem was blocking the connection and nothing, it doesn't even send it...

I can login to the website just fine, it's the android application that always give the very unclear "invalid parameter - ip.. please try again"

Anyone saw this before?

Thanks!

Best Answer

  • Whizz
    Whizz Posts: 19,103 admin
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    Hello Ash23_,
    I'm sorry for the situation you have encountered.

    The error you encounter on your phone, "invalid parameter - ip.. please try again" is created when a modem can't see your phone as a valid device (because the IP you get was covered when you used a VPN or when you visit certain websites that were trying to track your IP - please make sure you connect to trustworthy websites).

    In order to solve the situation, please factory reset the modem by holding the reset button pressed for 20-30 seconds. The button is located on the back of the modem above the ethernet sockets. After doing so, your modem will return to the initial password and Wi-Fi name. You will have to use the initial key from the white label pasted on the back of the modem as a password. Your Wi-Fi name for your device will have an "EasyConnect" name and before that is the modem's default Wi-Fi network name. For example "FIZZ12345 - EasyConnect".

    All you have to do is to connect to the Fizz modem's Wi-Fi then go to a browser and write "92.168.0.1". You can see a brief explanation of how to set up your modem back by using the EasyConnect steps here: https://fizz.ca/en/faq/how-install-my-wi-fi-modem.

    If you still encounter the situation,  please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

    I wish you have a pleasant day!
    -Mihai

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,778 ✭✭
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    here everything is fine with the application but we have seen pomal having trouble with it

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
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    Hi @Ash23_

    If you clean the cache and try with a different phone this is very strange.

    Did you personalize the password of the modem web page? If you did, can you try to use the same password of the wifi to see if it makes any different?

    The wifi is enabled? Are you able to connect your wifi with the phone?

    Sorry for all the silly questions, but as users we need to try to figure it out with small steps.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.