Internet Interruptions (Snowdon/NDG Area)

Simon D. 83681
Simon D. 83681 Posts: 11 ✭✭
edited December 2022 in Internet

I have been with Fizz for a couple of years with good internet service

About a month ago, I have been experiencing almost daily interruptions where I have to reboot.

Looking for guidance

Thx

Simon

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Simon D. 83681,

    I am sorry to hear about this.
    I can see that some of the signals are not within normal values.
    Here you can find some troubleshooting you can try:  https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    If the situation persists, please contact our support team directly to investigate this further. 

    Have a good one,
    -Alex

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited December 2022

    Hi @Simon D. 83681

    Did you try to reset the modem?

    If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.


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