Internet cuts out daily

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FrostDragon
FrostDragon Posts: 5 ✭✭
edited December 2022 in Internet

My internet connection cuts out at least once a day randomly at different times. It has been doing this since I singed up a few months ago. I am going to change my internet company if it doesn't stop soon.

What's more than that is that I found a post where someone posted that they were having the same problem.. and someone replied and basically said that no, everything was working fine, and then closed the discussion. Very suspicious to me. This seems like a bad company

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  • Whizz
    Whizz Posts: 19,105 admin
    Answer ✓
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    Hello @FrostDragon ,


    Sorry to hear that you are having issues.


    I verified your modem`s signals and it looks like they are in good standing, but you have a high congestion and a Guest network enabled.


    In this case, I advise you to reduce the traffic and also factory reset the modem by pressing the small button on the back of the modem ( in the small orifice ), using a sharp object for about 20 seconds until the modem reboots itself.

    You will then need to connect to the default network using the default password on the white label.


    Wait a few minutes after the factory reset and check again if you have a working connection as more details can be found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem


    Check if the Easy connect interface pops-up after the factory reset and if does not try to log to the modem`s interface via 192.168.0.1 from any browser.

    using these :

    Username: cusadmin

    Password: the password written on the white label on the back


    Test the connection for 24 hours and see how it performs.


    If you still have issues, reach our colleagues on live chat following these details : https://fizz.ca/en/support so they can help further.


    Have a good one,

    -Raul :)

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