No internet service after technician left

luxuetin
luxuetin Posts: 2 ✭✭
edited December 2022 in Internet

After the technician left my home, my modem is not working properly when I went through the self setup process. The problems are as follow:

  1. The download&upload buttons keep flashing with green light and when my laptop connects to the internet, it said no internet connection. I tried unplugging the power and resetting the modem, but both of them didn't work.
  2. My internet plan is still under an "activation pending" status... not sure why this happened after all the setup?

I am not sure the reason why the modem is not working. Is it because the internet is not activated or because of the modem?

I am hoping to get some feedback here. Thank you!

Best Answer

  • Whizz
    Whizz Posts: 23,183 admin
    Answer ✓

    Hello luxuetin,

    Thank you for being part of the Fizz community!
    Following the verifications in our tools I see that now your plan is active. Can you please let us know if you are able to make the easy connect now? If you don't an unplug -replug to the electrical outlet should fix this.
    Please keep us informed as we are online 24/7. You can directly contact us in private following the steps from this link: https://fizz.ca/en/support
    As for the initial setup of the modem, you can find all necessary manipulations from this FAQ: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    I wish you a lovely day,
    -Georgian

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,666 ✭✭

    il peux avoir 1 a 2 heure apres que le technicien est passé pour sa marche ....a tu débranché 5 minute et rebranché le modem pour voir ses deux probleme qui arrive le plus

  • E S.
    E S. Posts: 413 ✭✭

    Sounds like it's still not activated, if that's the message you see in your account.

    Probably best to contact Fizz to confirm. Surprising that the technician would leave without testing the connection. Did it work initially before he left your place?

  • Mamie
    Mamie Posts: 1,784 ✭✭

    @luxuetin

    Hi, if your internet package is not active, do you know the reason? Is your payment method up to date and associated with your internet plan? If it is not associated, it must be done. Log into your Fizz account.

    • Select the plan you wish to associate with a new card.
    • Click on Manage plan > Payment method
    • Select the payment method with which you’d like this plan to be associated with.

    It may be because your internet plan is not active. Look in your account and verify as suggested above. You can ask customer service to check and help you. Go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark. Click on it.

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