DNS server not working tried everything
No blue lights flashing, DNS server is still offline, I have reset and hard reset. I need my internet since I work from home…seriously what am I paying for? Help me. I’ve tried contacting you nothing
Best Answer
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Hello Mgrigoro8,
I hope this message finds you well.
I'm really sorry to hear that you are experiencing some issues with your internet connection and we will do our best to help you out. I quickly verified your account and I noticed that your plan is active and everything seems to be alright, the signals of your modem are looking good and it is provisioned. In this case, I would kindly suggest you contact us in private so we can go through some more troubleshooting, to pinpoint the source of the issue. Here is an FAQ you can use to contact us https://fizz.ca/en/support#gsc.tab=0. My suggestion would be to contact us directly on the live chat, as it will consist of a real-time conversation.
Have a good one!
-Sergiu0
Answers
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Hi @Mgrigoro87
If the lights are ON, it is ok
Check this https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it.
Can you try to turn off the modem, verify the coaxial cable if it is well connected, after couples of minutes turn on the modem again. If you a new customer, or you did the reset, you need to wait 15 minutes in order to let the modem finish all the updated.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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