My internet connection isn’t working at my new adress

Philippe101

Hello, my internet connection isn’t working at my new adress. What should I do?

Whizz

Hello @Philippe101

We are sorry about the situation.

I invite you to contact us on Messenger or by chat so that my colleagues can make more verifications.

 Here is a useful help sheet: https://fizz.ca/en/support

Thank you for your cooperation.

Have a nice day.

-Olivia

Jess_i88b6

Hi @Philippe101

Do you have the problems only on WiFi?

If yes :

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If no : https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

Can you check the led status this will give us some information?

If it is the first time that you are connecting the modem, you should wait at least 15 minutes before being able to use it.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/