Why didn't the technician show up or call to say he was not coming?I lost a day of work!

acostley101 Posts: 1 ✭✭
edited December 2022 in Internet

I was supposed to have a tech between 5pm and 8:30pm no one showed up and no one called me. I lost work for this appointment. What's going on? I've already paid for this service. I need answers please.

Best Answer

  • Whizz
    Whizz Posts: 19,515 admin
    Answer ✓

    Hello acostley101,
    I am sorry to hear that you have encountered this situation,
    In order to fix this situation, please contact us in private via chat in order to fix this situation.
    To reach us via chat, go to the following FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Click on the "?" bubble and then on chat.
    We will help you there as you will need to provide us with a few details in regards to the appointment.
    Thank you for your understanding!
    Have a good one!


  • Jess_i88b6
    Jess_i88b6 Posts: 13,151 ✭✭
    edited December 2022

    Hi @acostley101

    Sorry to hear that, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.

    You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you

    PS. You can reschedule only 24h after the missing appointment

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

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