Whizz Posts: 16,217
I hope this message finds you well.
I just verified your account recently and provided you with a response to your other post-https://forum.fizz.ca/en/discussion/2638740/i-have-no-internet-connection. I would kindly suggest you reach out to our customer service, and they will provide you with more details in private. Here is a link you can use to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
Hi, there have been power outages in the Hydro-Quebec network. In certain sectors in Montérégie, among others. Fizz networks use Videotron equipment. If there are still outages in your area, this can cause problems.
Restart the modem to see the result. It will authenticate and reconnect to the Fizz network.
1. Unplug the power cable on your Wi-Fi modem. This might improve the situation.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10-12) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it number 2
Check on the Hydro-Québec website to see if everything is fine in your area. If everything is fine, contact customer service who can give you more details or check your modem with their tools, if necessary. Go to this page: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. The "login" page may open to enter your account. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/0