Most Recent Discussions

Internet

Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.

Discussion List

  • wangmengying2000
    Internet payment
    Hello, My home internet is cutting down today.I have tried all other methods to restore the …
    Answered ✓ Closed wangmengying2000 21 views 2 comments Most recent by Whizz
  • UnhappyCustomer
    Payment issues on FIZZ end NOT RESOLVED
    This is the worst customer service experience I have ever encountered! I have a credit card that e…
    Answered ✓ Closed UnhappyCustomer 421 views 15 comments Most recent by Whizz
  • Jok3r
    My internet is down
    Tried everything, no blue light.
    Answered ✓ Closed Jok3r 41 views 3 comments Most recent by Whizz
  • Hugh
    My cable modem is disconnecting 10-15 times a day
    Hello, My service is unreliable. It was just connected a few weeks ago and the modem loses connect…
    Answered ✓ Closed Hugh 81 views 7 comments Most recent by Whizz
  • CarlosHA33
    Get a new modem
    hello, we moved to a new place and lost the modem, how can we get a new modem?
    Answered ✓ Closed CarlosHA33 62 views 1 comment Most recent by Whizz
  • Robert-Ciprian
    My internet is not working and I’m out of ideas
    Wifi is working, but there is no internet I tried everything: -restarted modem/router several time…
    Answered ✓ Closed Robert-Ciprian 466 views 13 comments Most recent by Whizz
  • Natalia T.
    I can't connect my cell phone to Modem
    Hi Its been a while since i can't connect my cell phone to modem anyway to help me? Thank you Nata
    Answered ✓ Closed Natalia T. 71 views 3 comments Most recent by Whizz
  • Sandra_007
    Internet slow
    Hi, my internet recently got very slow. I can’t even check the internet speed on the app. if i tr…
    Answered ✓ Closed Sandra_007 41 views 4 comments Most recent by Whizz
  • lalalalam
    Fizz router resetting every time power goes out
    I have the fizz modem/router and every time the power goes out, or randomly from time to time, the …
    Answered ✓ Closed lalalalam 41 views 2 comments Most recent by Olic
  • fizzlemydizzle
    Fizz Home Internet Drops
    Hello, The wired and wireless connection keeps dropping on my home internet. I check the status lig…
    Answered ✓ Closed fizzlemydizzle 121 views 5 comments Most recent by Whizz
  • Renat K. #26171
    Internet is down
    Hello, my internet is down for 1 hour, tried to reboot my modem, does not help. Somebody experienci…
    Answered ✓ Closed Renat K. #26171 21 views 2 comments Most recent by Whizz
  • Ragu
    Why my payment isn't working
    My payment isn't working and my plan is suspended right now
    Answered ✓ Closed Ragu 131 views 7 comments Most recent by Whizz
  • Xenia M.
    Installation
    Hi, there's only 1h15 left before the deadline of the installation and after reading on the forum I…
    Answered Closed Xenia M. 211 views 2 comments Most recent by Whizz
  • Samdude
    very low speeds today
    Is there a known issue with the service? low speeds usually under 15Mbps causing a lot of complain…
    Answered ✓ Closed Samdude 51 views 4 comments Most recent by Whizz
  • mer2d2
    Modem configuration was reset overnight
    this morning I had to reconfigure my modem as it had lost all customizations (LAN IP and DHCP reser…
    Answered ✓ Closed mer2d2 41 views 2 comments Most recent by Whizz
  • Wilfredo
    Credit card payment problem
    I've always paid by pre-authorized monthly payments and always worked until 2 days ago. My credit c…
    Answered ✓ Closed Wilfredo 122 views 3 comments Most recent by Whizz
  • Galchena
    Router problem
    Hi, it seems that my router is not working. The modem had super low speed and was very unreliable. …
    Answered ✓ Closed Galchena 62 views 3 comments Most recent by Whizz
  • Alcira V.
    Issue connecting smart TV to the internet
    For some reason my smart TV stopped connecting to the internet two days ago. This was never an issu…
    Answered ✓ Closed Alcira V. 412 views 7 comments Most recent by Alexsolo
  • BeaconsfieldFizzer
    Internet Down in Beaconsfield area?
    My internet has been down all day. I'm in the Beaconsfield, QC area. Is this a known issue? Is ther…
    Answered ✓ Closed BeaconsfieldFizzer 61 views 3 comments Most recent by Whizz
  • instruct00
    Is the internet down?
    Is the internet down in Saint laurent or Montreal?
    Answered ✓ Closed instruct00 131 views 3 comments Most recent by Alexsolo
  • Juls
    Why does my internet connection doesn't match my subscription??
    Hey hello there, I'm having a lot's of issue with my residential internet connection these days. I …
    Answered ✓ Closed Juls 31 views 3 comments Most recent by Whizz
  • Caro585
    Modem
    i’m already with fizz at home but it’s my ex-husband account. And the modem has a problem, he says …
    Answered ✓ Closed Caro585 51 views 2 comments Most recent by Alexsolo
  • Mlove
    Internet down in laval, QC
    Hi the internet is down, i did a hard reset and still not working. pls HELP !!!
    Answered ✓ Closed Mlove 161 views 13 comments Most recent by Whizz
  • Lex
    Damn wifi
    Hey ! My wifi shows in the choices of different wifi there is close to me, it even connects to it. …
    Answered ✓ Closed Lex 61 views 4 comments Most recent by Whizz
  • Rachelcurl
    Never got refund - wifi modem
    Hello, I got a notification that my modem was received, however I was never refunded. When is the…
    Answered ✓ Closed Rachelcurl 101 views 5 comments Most recent by Whizz
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