Home internet activation pending

Rinaa
Rinaa Posts: 1 ✭✭
edited February 2023 in Internet

trying to activate my services for my home internet and seems not to work and a technician was suppose to come didn’t show for the appointment I made ! Everything is set up , but it’s still not working and plug it out many times and still not working and on my app it’s saying pending but I have made my payment 8 days ago so I don’t understand what’s going on and technician was suppose to come a long time ago . I need help please ! My app it’s saying activation pending

Best Answer

  • Whizz
    Whizz Posts: 23,451 admin
    Answer ✓

    Hello Rinaa,
    I am sorry for the situation encountered,
    Please contact our customer support team in order to help you with the appointment.
    We will have to schedule an appointment with a technician for you in order to fix the issues.
    In regards to your payment, you plan payment cycle will start when your internet will be installed.
    To reach us in private, go to this link: https://fizz.ca/en/support
    Once there, click on the green chat bubble and choose the way of contact desired.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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