Technician didn't came
Best Answer
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Hello brydan36,
I am sorry to hear that you encounter this situation,
Please, contact us in private in order to help you with an appointment.
To contact us, you can go to this FAQ: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Once there, click on the green bubble and then choose chat or other way to communicate with us.
I appreciate your understanding!
Have a good one!
-Eugen0
Answers
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Hi @brydan36
Sorry to hear that, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation or with the temperature that we have, don't forget that he need to take the time to warm up.
You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you
PS. You can reschedule only 24h after the missing appointment
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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