How can I cancel my internet subscription before was even installed?
So, I got multiples appointments to install my internet. The first appointment the guy was super rude, call and ask if I was at home, I told him that I was just one block away, but my husband was there, that I'll right there in 2 min, he hang out, then call again and tell in a rude way that I need to do another appointment because I wasn't there, I told him if he was there just knock, he didn't even came all the way and report that we missed our appointment. The second appointment the guy came and told us that he wasn't be available to install the internet cause he needs to go on the back of the house and the path was full of snow ( I got it, it was a good reason) cause I really need to get fast my internet cause I need it for work, I stay until late cleaning all the snow, for the next they, that was our third appointment. We didn't go to work just waiting the whole day for the technician... And guess what, didn't appear and report that we missed the appointment. I contact the customer service and the solutions were just, wait until next week and tray again, so that means other day missing my classes and not having internet to work. I contact again custom service to cancel the installation and didn't let me.
Cause I need the internet urgent I got other installation from other company that did it fastest. And I need to cancel this one.
Best Answer
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Hello NatanHerr,
Yo have our sincerest apologies for this situation, rest assured that this isn't the experience we want to provide to our members. I've already informed my supervisors to discus with the technicians in order to improve their visits.
As for the unsubscribe process, I see it was made and the refund was sent from our end 2 days ago. You can see it by going in the Fizz account at: My settings -> Transaction history. In the bank statement it will be visible a few days after it is in the Fizz account, since that depends only on your bank.
In case you have any other questions, you can contact us anytime in private from this link, since we are online 24/7: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Hi
Just unsubscribe
To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe
source https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
After that contact Fizz customer service to know how get your money back by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Hi NatanHerr,
Once your third appointment is cancelled, your order will be automatically cancelled and you will be refunded.
"You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over."
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#2
To know more information regarding the exact status or to expedite the refund for your order, you can contact Fizz support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.
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Ohhh boy, what a situation! I would advise you to just unsubscribe and send a message about that to customer service.
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