200Mbps WITH WIFI, 75Mbps with Ethernet RJ45 cable ????

StvnbeGoode
StvnbeGoode Posts: 7 ✭✭
edited February 2023 in Internet

Hi everyone,

I don't know what's going on. I can't go higher 90 Mbps (averaging between 75-90), When I plug in any device with an Ethernet cable (RJ45). I tried a laptop, Chromecast, Smart TV, etc. I tried different Rj45 cables, (cat5, cat6), I tried them on different router inputs.

Weirdly enough, is that I can reach 200Mbps if I'm connected to the Fizz router wifi's network.

Even weirder : I got a TP link wifi extender that's plugged into an RJ45, and I'm able to reach 220Mbps on the WIFI although this particular wifi extender is plugged into the routeur with a RJ45 cable...that makes no sense...

Can you guys help plz ?

Thank you,

Steven

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    Answer ✓

    Hi @StvnbeGoode

    This is very strange

    1. Check the Ethernet port speed settings on your router to make sure they are set to auto-negotiate or gigabit.
    2. Try disabling any power-saving options on the Ethernet ports on your devices.
    3. Try to reboot the modem
    4. If the issue persists, try resetting your router and reconfiguring your network to see if that resolves the issue.

    If nothing helps, try to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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