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Internet

Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
 

Discussion List

  • Xenia M.
    Installation
    Hi, there's only 1h15 left before the deadline of the installation and after reading on the forum I…
    Answered Closed Xenia M. 211 views 2 comments Most recent by Whizz
  • Samdude
    very low speeds today
    Is there a known issue with the service? low speeds usually under 15Mbps causing a lot of complain…
    Answered ✓ Closed Samdude 51 views 4 comments Most recent by Whizz
  • mer2d2
    Modem configuration was reset overnight
    this morning I had to reconfigure my modem as it had lost all customizations (LAN IP and DHCP reser…
    Answered ✓ Closed mer2d2 41 views 2 comments Most recent by Whizz
  • Wilfredo
    Credit card payment problem
    I've always paid by pre-authorized monthly payments and always worked until 2 days ago. My credit c…
    Answered ✓ Closed Wilfredo 121 views 3 comments Most recent by Whizz
  • Galchena
    Router problem
    Hi, it seems that my router is not working. The modem had super low speed and was very unreliable. …
    Answered ✓ Closed Galchena 61 views 3 comments Most recent by Whizz
  • Alcira V.
    Issue connecting smart TV to the internet
    For some reason my smart TV stopped connecting to the internet two days ago. This was never an issu…
    Answered ✓ Closed Alcira V. 411 views 7 comments Most recent by Alexsolo
  • BeaconsfieldFizzer
    Internet Down in Beaconsfield area?
    My internet has been down all day. I'm in the Beaconsfield, QC area. Is this a known issue? Is ther…
    Answered ✓ Closed BeaconsfieldFizzer 61 views 3 comments Most recent by Whizz
  • instruct00
    Is the internet down?
    Is the internet down in Saint laurent or Montreal?
    Answered ✓ Closed instruct00 131 views 3 comments Most recent by Alexsolo
  • Juls
    Why does my internet connection doesn't match my subscription??
    Hey hello there, I'm having a lot's of issue with my residential internet connection these days. I …
    Answered ✓ Closed Juls 31 views 3 comments Most recent by Whizz
  • Caro585
    Modem
    i’m already with fizz at home but it’s my ex-husband account. And the modem has a problem, he says …
    Answered ✓ Closed Caro585 51 views 2 comments Most recent by Alexsolo
  • Mlove
    Internet down in laval, QC
    Hi the internet is down, i did a hard reset and still not working. pls HELP !!!
    Answered ✓ Closed Mlove 161 views 13 comments Most recent by Whizz
  • Lex
    Damn wifi
    Hey ! My wifi shows in the choices of different wifi there is close to me, it even connects to it. …
    Answered ✓ Closed Lex 61 views 4 comments Most recent by Whizz
  • Rachelcurl
    Never got refund - wifi modem
    Hello, I got a notification that my modem was received, however I was never refunded. When is the…
    Answered ✓ Closed Rachelcurl 101 views 5 comments Most recent by Whizz
  • Sandra I.
    I pay for 120Mbps internet and only get 80Mbps at best
    A few months ago, my download speed was way within the 120Mbps I pay for. However, for the past cou…
    Answered ✓ Closed Sandra I. 42 views 2 comments Most recent by Whizz
  • RonnyD
    Technician never came no service
    I signed up for service and the technician never showed up. The next appointment for service is in …
    Answered ✓ Closed RonnyD 31 views 4 comments Most recent by Alexsolo
  • RonnyD
    Fizz refuses to help resolve issue
    I have no internet service and Fizz refuses to provide even basic service. Stay away from this comp…
    Answered ✓ Closed RonnyD 21 views 2 comments Most recent by Whizz
  • RonnyD
    Impossible to get help
    There's no way to reach customer service with this company. I spoke only to bots and could not get …
    Answered ✓ Closed RonnyD 31 views 2 comments Most recent by Whizz
  • almalexiel
    Internet went down??
    I'm not sure what happened. My boyfriend said he didn't have internet and when I looked at the mode…
    Answered ✓ Closed almalexiel 31 views 2 comments Most recent by Alexsolo
  • Mr_leroux
    Can someone at fizz check the network connection please
    I followed all the steps to make it work but I still don't have internet. There's some work done on…
    Answered ✓ Closed Mr_leroux 41 views 2 comments Most recent by Whizz
  • RonnyD
    Technician never came
    I was told to wait at home from 7:30am to 8:30pm for installation and the technician just never sho…
    Answered ✓ Closed RonnyD 21 views 1 comment Most recent by Whizz
  • rumbledore
    Internet down St Laurent/Pins
    Our internet has been down near St Laurent & Pins for about 10 hours. I have restarted the mode…
    Answered ✓ Closed rumbledore 32 views 2 comments Most recent by Whizz
  • Galchena
    Very low speed
    My router often disconnects from my phone/computer idk why. I tested the speed on internet and i on…
    Answered ✓ Closed Galchena 11 views 1 comment Most recent by Whizz
  • Frank23
    Refunds
    Hi , i scedule a appointment the 17 September 45.99. And i get refunds but after that i reschedule…
    Answered ✓ Closed Frank23 31 views 4 comments Most recent by Whizz
  • Rmtl
    Wifi is not discoverable, Power as well as the first two Icons on
    Hi there, Recently (legitimately 48h ago) I have gotten wifi with Fizz after listening to my siste…
    Answered ✓ Closed Rmtl 11 views 2 comments Most recent by Whizz
  • Jordan
    Internet suddenly stopped working
    I suddenly lost my internet connection. Modem is not receiving a network. I have rebooted the modem…
    Answered ✓ Closed Jordan 251 views 13 comments Most recent by Equi
 

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