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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Technician never cameI was told to wait at home from 7:30am to 8:30pm for installation and the technician just never sho… -
Internet down St Laurent/PinsOur internet has been down near St Laurent & Pins for about 10 hours. I have restarted the mode…
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Very low speedMy router often disconnects from my phone/computer idk why. I tested the speed on internet and i on…
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Wifi is not discoverable, Power as well as the first two Icons onHi there, Recently (legitimately 48h ago) I have gotten wifi with Fizz after listening to my siste…
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Internet suddenly stopped workingI suddenly lost my internet connection. Modem is not receiving a network. I have rebooted the modem…
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How to fix wifi it’s not working and all the proper trouble shooting steps have been made??????Our wifi is not working for no reason - can connect to it on phones and computers (3 bars and every…
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I got a 1 fre internet month free, when I am going to activate it says I already used it, I do not.tHello everyone, I got 2 phone plans and as a reward “perk” I was supposed to get 1 free month of in…
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Internet issue for 2 days.Hi the fizz team I contact you because my internet at home doesn't work for 2 days. As i very need …
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Hello I need to contact someone. I don’t have a modem and want to subscribe but It says to keep itTo keep the modem but I don’t have it.
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I don’t have my modem anymore. Need a new one and need to install at new place.Hello I didn’t realize my internet connection was still on and I’ve been out of my place for a few …
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Moving to a new place - Unclear if Fizz serves this areaI'm moving to a new apartment in the Old Port in Montreal and I want to move my service to the new …
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Appointment date wrong!Hello! I booked an appointment for installation on 28 September initially. After that, I reschedule…
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I'm unable to send message to the client serviceI have a lot of problem right now with my internet. I'm also not able to ask the client service the…
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Can I please get help getting my stolen money back?I've been a loyal customer of Fizz for almost 3 years now. They have excellent phone plans and I ha…
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Password not workingI set up my modem, network name and password, but now it’s saying the password is wrong
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transactionI have a transaction from June 29, but my internet was not installed until end of July
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My Router is not workingAfter yesterday's light storm, My router does want to turn on. I plug it into different electric pl…
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Internet Activation not WorkingHi, it’s been a couple weeks or so since I’ve had Fizz and still I’m unable to connect or reach out…
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No lights on my modem and no internetTuesday we had a storm and the lightening seemed to have knocked out my modem. I tried unplugging …
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Unable to log in the Fizz app. How do I reset my password?We have been with Fizz for a year. Everything was well, until now. Our internet is slower than befo…
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I'm paying 60$ for 120mbps but now it's 53$Am I able to get it at 53 and do I keep my perks? And does it stay at 53$?
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"Payment failed" but my credit card is fine. Please help. Urgent.I received a text and email message "Payment failed" for Internet service. I know that m…
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I moved without changing my service address.I moved and took my router with me without changing my service address. I don’t want to have my wif…
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