ririboss Posts: 2
edited January 8 in Internet

Hi, I have requested that my internet be deactivated on February 4th, it was approved and confirmed. Now the date changed for January 13th as deactivation date. What happened ?

Am I going to be charged even if the deactivation is on January 13th ? When should I return the box if this is the case ?

Thank you,

Best Answer

  • Whizz
    Whizz Posts: 16,209
    Answer ✓

    Hello ririboss,

    I am sorry to hear about this. It seems to be a display issue. 
    I just verified and the service will be fully canceled on February 4th as you requested.
    After February 4th you will have 15 days to return the modem.
    Here you can find more information about this if necessary:

    Have a lovely day,


  • Jessy_ref_i88b6
    Jessy_ref_i88b6 Posts: 3,827
    edited January 8

    Hi @ririboss

    You will be charged till january 13, and you should return the modem as soon as possible, you have 15 days

  • ririboss
    ririboss Posts: 2

    @Jessy_ref_i88b6 thank you for your answer. But do you know why the date changes ?

    I don't understand why they change the date since I wanted it to be deactivate on Feb 4th?

    Plus are they going to charge me a month where I am not going to use the internet ? I don't get it.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 Posts: 3,827
    edited January 8

    Hi @ririboss

    You should try to see if you can change the data yourself? You should be able to cancel the request of deactivation and redo it using the right date.

    I don't know why change, the data must pick from you

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