Internet down

natalie L. #36980

Hi

it seems the internet is down. Nothing on your site provides us with potential internet outages. Can you pls let us know when it will come back?

thanks

Whizz

Hello @natalie L. #36980 ,

Sorry to hear about the situation encountered!

Please check and make sure that the coaxial cable is properly screwed into the modem, and if you also have the possibility of checking the outlet, check it as well.

If everything is in order with the cable, please, contact us directly on our live chat by accessing any FAQ page such as https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix, then click on the chat icon on the bottom right, then select chat.

We remain at your disposal, so please, keep us updated!

Have a good one.

-Ionut

Jess_i88b6

Hi @natalie L. #36980

Do you have the problems only on WiFi?

Did you check the led status this will give us (users) a good understanding of your problem.

Did you already try to turn off the modem for 5 minutes?

For the update, Fizz usually post a problem on their infrastructure, if the problem it is isolate to a "small" zone, usually they don't post the info, since it is "local"

If yes :

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If no : https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

To have more information, you should contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/