hello i made a reservation for a modem and i didn’t get any confirmation email or nothin is that normal ?
Hello ndrame,I am sorry for the situation encountered,I have verified your account and I can see that there is no order created for an internet plan.You have to finish the process of the subscription by paying for the plan. That is how you know that you made the order. The steps you need to follow to finish your subscription can be found here: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internetSheduling the appointment is not the last step in your subscription.When you create your subscription correctly, you will be notified via email as well.If you encounter any issues, please contact us in private, by going to the faq above, click on the green bubble and choose the contact way you prefer.Thank you for your understanding!Best regards, -Eugen
Yes it's normal but you can see it in your account
To view, change or cancel an appointment
Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments you’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.
You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.
You can contact Fizz customer service to ask them about it by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
Have a nice day
Sorry for this one