appointment confirmation

ndrame Posts: 1 ✭✭
edited February 3 in Internet

hello i made a reservation for a modem and i didn’t get any confirmation email or nothin is that normal ?

Best Answer

  • Whizz
    Whizz Posts: 18,002 admin
    Answer ✓

    Hello ndrame,
    I am sorry for the situation encountered,
    I have verified your account and I can see that there is no order created for an internet plan.
    You have to finish the process of the subscription by paying for the plan. That is how you know that you made the order.
    The steps you need to follow to finish your subscription can be found here:
    Sheduling the appointment is not the last step in your subscription.
    When you create your subscription correctly, you will be notified via email as well.
    If you encounter any issues, please contact us in private, by going to the faq above, click on the green bubble and choose the contact way you prefer.
    Thank you for your understanding!
    Best regards,


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