Power outage overlapping the Internet installation time slot

Virgolik

I have home Internet installation scheduled for this Tuesday, Feb. 7, 12:00 - 5:00 pm. However, I have just received a notice that there's going to be a power service interruption in our area until 1:00 pm on the same day. Is there a way to request a service technician to come in after 1 PM in case the power is not restored until the last minute? I need the internet service ASAP and cannot reschedule the installation for the next day, and Monday is unavailable already. Thanks!

Fling

Hi Virgolik

Here you talk to users like you and Fizz never answer question on the forum

I think you have no other choice than reschedule but you can ask Fizz customer service if they can do anything

you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Have a nice day

Jess_i88b6

Hi @Virgolik

I will personally don't stress with that if you didn't pay the VIP installation. The technician must install the cable if this is not present. If the cable is present, it needs to test the cable outside and leave the Modem, you can install the modem when the power is back.

Or you can always modify your appointment for another day

To view, change or cancel an appointment

Your technician appointments are in your Fizz account. Simply log in and under  My plans > Manage plan > Appointments you’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.

You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.