No internet

Bagira

We don't have blue light on the modem. The 

problem is inside of home or outside the house?

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2639003/no-internet

Hi

It means the modem is not connected to the network. You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further. 

Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello @Begira,

I am sorry to hear about this situation.

I can see that you already contacted our support team and this situation is being verified.

As soon as we have any updates you will be contacted via email.

Have a good one,

-Alex