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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Can I have the Fizz wifi modem delivered to a different address?I'm moving on July 1, however modem delivery is fully booked until July 4, even if I'm installing t… -
[No internet/Extremely slow internet speed]Hi, For the last month, our home internet has been incredibly unstable. We will suddenly have no in…
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Can new customer reschedule an appointment next day if the technician is busy today ?Hi Fizz, I'm a new customer of Fizz and created an appointment for internet service. the technicia…
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Modern set upJust received my Fizz modern. Set up everything. However, the downstream light is flashing, and bot…
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Moving to a new locationWhen moving to a new location, the process to do an address change asks you to pick an appointment … -
Fizz, activate my internet service plsEverything is set up, Except there is no internet when I connect to the wifi. It says activation pe…
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WIFI Password not workingHi expert, it happened that the WIFI password at home just not working for no reasons. No one chang…
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Getting Charged for 2 plans???I tried upgrading my plan to 400 Mbps after receiving an email about a special plan. I went for it…
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No Fizz in one downtown Montreal buildingIs it unusual I can't get Fizz , or videotron in the new apartment I just leased in Montreal downto…
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Wifi keeps shutting down twice per dayHi, For the past couple of weeks my wifi has been shutting down at least twice per day. I used to w…
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Service interruptions and reduced mbps downloadWhy was my service down today (again - each week) and why is my download at 5.21 mbps for the last …
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How to get a technician for installationI chose to have no technician for installation but I realized it was going to be harder than I thou…
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I was supposed to have somebody to come over for the installation today in Quebec CityCould you contact me please. 4*******10 Josee
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Internet came backThis is not a question. After 4 days no internet, now it came back. Thanks to Fizz's technician, he…
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New PromotionI see a new promotion that says 20Gb for $39. I'm paying $39 for 9 Gb. I want to change. How do I d…
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Is the plan measured in megabits or mega bytes?I bought the 200 mbps service but i noted on a speed test its only 28 mbps, is that because the spe…
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Password weird voodooHi, My internet was working just great until I recently noticed there was no more any password to l…
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Auto Installation - MovingHello, I am moving and have selected the "self-installation option' in my account, but the web…
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Can the modem (CODA-4680) be setup sideways (i.e. horizontally)?I did not have enough clearance to set up the modem upright (vertical), so I set it up sideways (ho…
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Home InternetHello, I just got my home internet installed, It’s been over 4hrs After installation, it is stil no…
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New modem activated, internet not working what to do?Hello, i set up the new modem and activated the service, i can configure and find the wifi signal b…
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No internet connection at my place, is there any issue in my zone?When I can expect service again?
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Bad experienceLast night (9 June) still had Internet, but 10 June morning no longer.(not first time). Tried all m…
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In Montreal, having problems with the wifiHi, We are currently having trouble with the wifi cutting constantly since last week in Montreal. C…
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