internet speed

deleted Posts: 2 ✭✭
edited December 2023 in Internet


i installed the home internet yesterday (self installation). i took the 400/50mbs plan. since the installation i keep testing the internet speed and i could barely reach 40/30mbs. is this normal? i used the fizz app to test the speed from my phone (on wifi network) as well as other apps. results are similar.

many thanks / m

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited December 2023 Answer ✓

    Hi @deleted

    No this is not normal since the speed you get from the Fizz app is the speed from the modem, and this must be 400/50 (~5 % more) contact the support to check the signal, probable you have same cable problem and they need to send a Videotron Tech

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