internet speed

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deleted
deleted Posts: 2 ✭✭
edited December 2023 in Internet

hello,

i installed the home internet yesterday (self installation). i took the 400/50mbs plan. since the installation i keep testing the internet speed and i could barely reach 40/30mbs. is this normal? i used the fizz app to test the speed from my phone (on wifi network) as well as other apps. results are similar.

many thanks / m

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,102 ✭✭
    edited December 2023 Answer ✓
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    Hi @deleted

    No this is not normal since the speed you get from the Fizz app is the speed from the modem, and this must be 400/50 (~5 % more) contact the support to check the signal, probable you have same cable problem and they need to send a Videotron Tech

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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