internet speed

deleted

hello,

i installed the home internet yesterday (self installation). i took the 400/50mbs plan. since the installation i keep testing the internet speed and i could barely reach 40/30mbs. is this normal? i used the fizz app to test the speed from my phone (on wifi network) as well as other apps. results are similar.

many thanks / m

Jess_i88b6

Hi @deleted

No this is not normal since the speed you get from the Fizz app is the speed from the modem, and this must be 400/50 (~5 % more) contact the support to check the signal, probable you have same cable problem and they need to send a Videotron Tech

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deleted

Thank you Jess_i88b6.