Home internet

saraa

Hi, I just subscribed for the home internet for 200mbps this month. It was dec. 01 when it started but then it was only how many days since we used in our new apartment and it was not like I subscribed for 200mbps a month. It is so slow and sometimes we lost a sudden connection. We only have 4 cellphones connected to the wifi and still it is very slow. I tried restarting the modem but there is no change. I wish that there will be actions to make for this problem. Thank you

Jess_i88b6

Hi @saraa

It seems a problem with the wifi, can you install the Fizz app and test the speed with the app, this will tell if the problem is with the modem or with the wifi

Here https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello saraa,

We are sorry to hear that your internet speed was not so good recently, and we wish to help you verify the status of the WIFI network, and the signals of your modem, therefore, we would kindly suggest you reach out to our customer service in private. You can follow the steps provided by Jess_i88b6 to contact us. 

Have a good one!
-Sergiu, Community Moderator.