reactivation of internet, modem returned

jark

If you cancelled and sent modem back, then want to reactivate within 30 days, will you keep your perks in account or have to start over as a totally new customer? ANYONE DONE THIS? THANKS!

Jess_i88b6

Hi @jark

You need to create a new plan, Fizz will send you a new modem

Whizz

Hello jark,
Thank you for describing your situation to us.
If you cancel your plan, unsubscribing, means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us. You can see more details about that here: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet.
I hope you have a pleasant day!
Mihai, Community Moderator