Internet cable down

Pez Posts: 2
edited December 2023 in Internet
The snow plow tore out the cable for the internet connected to my house, it is currently lying on the ground on the sidewalk. However, I cannot get in touch with anyone at Fizz to physically reconnect the line and Videotron told me since I am not a customer, they cannot do anything. Resetting my modem or any of those suggestions will not do anything. The literal cable from the pole outside is on the floor. I've sent tickets and a WhatsApp to Fizz but it often takes them days to reply, how can I get someone to help me?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    Answer ✓

    Hi @Pez

    Contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:


  • Whizz
    Whizz Posts: 19,102 admin

    Hello Pez,
    We are sorry to hear about this situation. 
    I just verified your file and noticed that you were in contact with our customer service team, and after some discussion, you chose to unsubscribe. Feel free to reach back to us in private if you need information on the subscription process or the modem return process and we will gladly help. 
    Have a good one!
    -Sergiu, Community Moderator

This discussion has been closed.