did you try using the fizz app or a computer connected to the modem using the ethernet cable?
If you are using the wifi the problem can be the wifi
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option ? chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Hello Al_estigoy,We are sorry for this situation. It seems like the modem is provisioned with the proper speed, therefore, I would suggest reaching out to our customer service, as they can proceed with some more in-depth verification and help you out. It would be appreciated if you could provide them with some speed test results made on Videotron's website https://videotron.com/en/internet/speed-test. It would be best if the tests were made on a computer connected through an ethernet cable. You can follow the steps provided by Jess_i88b6 to contact us. Have a good one!-Sergiu, Community Moderator.