Internet keeps cutting

rose237

My internet keeps shutting down at least 2-3 times a day, ive tried everything, reset to factory settings, changing modem, a tech came and said he didnt notice any problem. Has it happened to anyone ? I need to unplug and plug back my modem everytime for the internet to co me back on. Im looking to change provider but i want to be sure the problem won't follow. I know im not the only one who had this problem, if it happened to you, what worked ?

Jess_i88b6

Hi @rose237

Do you have any problem with your power line?

Can you try to change the power outlet?

Is the modem became hot, the modem need to be place in an open space

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

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Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello rose237,
I am sorry for the situation encountered,
I have verified your account and I can see that you have reached out to us in private in regards to the issues reported.
We have decided to send you another technician in order to investigate if the issue is with the cables on the outside or on the building.   
Please, reach out to us again in private in order to schedule the appointment. 
You can use the steps provided by Jess_i88b6 to contact us.
Thank you for your understanding!
Have a good day!
-Eugen, Community Moderator