cancelled internet, modem sent back, will i keep perks in acct if activating a new plan?

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jark
jark Posts: 4 ✭
edited December 2023 in Internet
Cancelled, Girlfriend sent the modem back quickly. Went to see about re subscribing, which they say you can do within 30 days if you kept your modem... without the modem, I understand you can only now get current plans offered and their current prices.

The question is, can you keep your perks and rebates if you activate ( a "new" current plan) within 30 days of having cancelled? Perks are tied to the account, not the plan, so they should stay and take money off the new plan ?

This is a time sensitive question! Thanks

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,102 ✭✭
    Answer ✓
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    Hi @jark

    If you reactivate a plan, you will keep your perks, however, this is the rule from the guide


    What happens when I unsubscribe?

    Before unsubscribing, see if you can make another member happy: check whether any of the perks you received with My Rewards is giftable. Because once you are unsubscribed from Fizz, and no longer have an active plan with us, you lose your My Rewards status, which implies points, upgrades and perks as well.

    source: https://fizz.ca/en/faq/whats-my-rewards-program

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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