Internet upgrade/discount not being reflected

Wei W. #26776
Wei W. #26776 Posts: 2 ✭✭
edited January 7 in Internet


I have a few internet upgrades that can be applied. I have "applied" all of them so I get an upgrade/discount every month but I don't see it reflected on my (last) payment.

Please advise.


Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited January 6 Answer ✓


    Your image show the bonus which are not applied to any account, since they should grey out

    1. Log into your account, and go to Overview.
    2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
    3. Open the tab in the lower right-hand corner.
    4. Select the upgrade and click on Apply.
    5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
      • The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    6. Select the slot by clicking on it.
    7. Your upgrade will be activated on your plan at the start of your next payment cycle.

    When you applied them, you need to wait the next payment cycle to have them applied


  • Wei W. #26776
    Wei W. #26776 Posts: 2 ✭✭

    Followed the steps, and hopefully will see the upgrade on the next payment cycle. Thx

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