No Internet

roryoneill

My internet was super spotty most of the last week and now as of yesterday I have no wifi at all. I can't even see my network on the dropdown menu.

I have unplugged and plugged back in. I have tightened the coaxial cable. I have reset. Nothing works. Everyone else in my complex has functional networks.

I work from home, so I have just been chewing up data.

Please advise.

Jess_i88b6

Hi @roryoneill

this it seems a case for the support, since you did everything from your side

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello roryoneill,
I am sorry for the situation encountered,
I have verified your account and I can see that you have contacted us on 14th of December and we informed you that there was an issue in your area and that is why your connection was not working.
The issue has been resolved in the meantime, your modem is online for the past 8 hours. 
In case you still experience issues with your connection, I advise you to restart your modem and if that does not fix it, please contact us in private in order to perform some manipulations together.
 

To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.

Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Thank you for your understanding! 
Have a wonderful day!
-Eugen, Community Moderator