Can you give use a bit more information?
Did you try to stay near the router?
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Hello Welcome, From what I see, my colleagues provided you with some details regarding the issue, to which, you have not responded. If the issue persists, I would kindly ask you to reach out to us again, to verify the matter further. Here you can find us: https://fizz.ca/en/supportThank you for your understanding! Have a good one! -Florin, Community Moderator