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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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How to get a refundI sent my modem in the mail before the 27th (due date) and was still charged the 250.00 plus taxes … -
I updated my home internet plan and now internet doesn't workI updated my home internet plan and now internet doesn't work! What needs to be done? I re-start…
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Internet down?The status page says everthing works : https://fizz.ca/en/faq/status-services But my modem can't…
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When I get a Tavel plan for example to go to the us why am I unable to make calls and send texts?I recently travelled to LA and so I got myself a travel plan but was unable to send text messages o…
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Qualité du réseauMa connexion wifi ne fonctionne pas correctement je ne peux pas me connecter et avoir une connexion…
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Will my current rewards/rebates be usable if I change to a new internet plan?I currently have rebates applied to the monthly price of my internet plan. I would like to change t… -
My internet is down, i have restarted my modem but still no internet.Can you look in my account and see if there’s maintenance in my area that interfere with my interne…
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Upgrade internet speed failedI received an email from Fizz that says: The changes you submitted for Home Internet plan associat…
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Why is my Internet speed so slow?My internet speed is extremely slow. It was about 20 Mbps for all of my devices and one PC was even…
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How do I install a second router?I recently moved to a 2 level apartment. My computer can only access Internet via Ethernet cable, b…
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cancel my serviceWhere can I cancel my internet service?
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What is band steering and why is the default "disabled"?I have a small house and am having trouble getting a decent wifi signal in some areas. Would it be …
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Fizz router unstable in bridge mode for Gigabit conectionJust asking to see if anybody is having the same issue, as I did not find anything in the forum. I …
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Gregory Williamshave receive inter service last week with 60mbps Two day ago upgrade to new router 400mbps Can use…
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Internet upgrade/discount not being reflectedHi, I have a few internet upgrades that can be applied. I have "applied" all of them so…
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Why is my connection for the past week randomly disconnecting?Since the beginning of the New year even a bit before Christmas, I have consistently randomly been …
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Refund not processed - Order number 7217330702I had cancelled the order number 7217330702 on 22nd December 2023. Charge was for 56.34 CAD. Receiv…
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The Fizz modemDoes the provided modem support Wi-Fi 6 or 6E? Frequency includs 2.4g, 5g and 6g? What are the spec… -
internet speedhello, i installed the home internet yesterday (self installation). i took the 400/50mbs plan. sinc…
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Can you use the Fizz app if the modem is in Bridge mode?When adding new network, the app can only look for the Hitron Wi-Fi, so I guess it cannot find the …
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How do i get a technician to come and install my modem'I thought I had a coaxial cable already, but it seems there isnt any,
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Internet keeps cuttingMy internet keeps shutting down at least 2-3 times a day, ive tried everything, reset to factory se…
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Home internetHi, I just subscribed for the home internet for 200mbps this month. It was dec. 01 when it started …
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Any chance of a low-cost IPTV bundle for Fizz?I think there would be a market for this. News channels, sports channels, broadcast networks - some…
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