Changed modem

Vicki B. #22616

Hi,

A technician came to replace my fizz modem and he set it up on his own phone and now I can't access my fizz app it says system is offline when it is up and running. My question is, how do i change my modem to the new one on the app? Uninstalled and reinstalled still dame problem

FizzyFizz JQMPM

I would contact customer service for this, since it's a very peculiar situation… I don't know if the other users can add something more…

Mark123_2024

https://forum.fizz.ca/en/discussion/2650332/changed-modem

Contact customer service!!!

elena code xzi4t

https://forum.fizz.ca/en/discussion/2650332/changed-modem

I believe that the modem is not assigned to your account yet

If you need to modify some configuration for today connect to http://192.168.0.1

If tomorrow still doesn't work you can contact the support https://fizz.ca/en/support

Vicki B. #22616

Yeah. I just needed to reassign the new modem with the app. Its funny when i tried on my own it didn't work. Online with them and boom it works.

All is good now. Thanks for all your suggestions

Whizz

Hello Vicki B. #22616  

We are glad to hear that the situation with your wi-fi application was fixed.
By verifying your account, we noticed that you have also managed to contact our costumer services agents and they were able to help you.
Have a wonderful day.
-Lavinia, Community Moderator