Changed modem

Options
Vicki B. #22616
Vicki B. #22616 Posts: 3 ✭✭
edited April 27 in Internet

Hi,

A technician came to replace my fizz modem and he set it up on his own phone and now I can't access my fizz app it says system is offline when it is up and running. My question is, how do i change my modem to the new one on the app? Uninstalled and reinstalled still dame problem

Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,466 ✭✭
    Options

    I would contact customer service for this, since it's a very peculiar situation… I don't know if the other users can add something more…

  • Mark123_2024
    Mark123_2024 Posts: 1,612 ✭✭
    Options
    https://forum.fizz.ca/en/discussion/2650332/changed-modem

    Contact customer service!!!

  • elena code xzi4t
    elena code xzi4t Posts: 4,815 ✭✭
    edited April 26
    Options
    https://forum.fizz.ca/en/discussion/2650332/changed-modem

    I believe that the modem is not assigned to your account yet

    If you need to modify some configuration for today connect to http://192.168.0.1

    If tomorrow still doesn't work you can contact the support https://fizz.ca/en/support

  • Vicki B. #22616
    Vicki B. #22616 Posts: 3 ✭✭
    Options

    Yeah. I just needed to reassign the new modem with the app. Its funny when i tried on my own it didn't work. Online with them and boom it works.

    All is good now. Thanks for all your suggestions

  • Whizz
    Whizz Posts: 19,377 admin
    Options

    Hello Vicki B. #22616  

    We are glad to hear that the situation with your wi-fi application was fixed.
    By verifying your account, we noticed that you have also managed to contact our costumer services agents and they were able to help you.
    Have a wonderful day.
    -Lavinia, Community Moderator

This discussion has been closed.

Categories