Internet down H3G

ZZ3

Internet has been down since April 4th in Montreal H3G, customer support unable to respond when it will be back, do you have similar experience?

Pascal

Hi @ZZ3

Many members have had the same problem since the last power outage. Be sure that you are not alone and that Videotron is working hard to get the network back on.

If you want know more about internet down in your area, contact customer support at https://fizz.ca/en/support

When you find an answer or a solution that answers your question, do not hesitate to choose a Best Answer by pressing Yes

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Glad to have helped you

Have a nice day

Code:8CE6H

https://forum.fizz.ca/en/discussion/2649878/internet-down-h3g

Sorry for you ZZ3…

Whizz ?

FizzyFizz JQMPM

I didn't have any problem and I don't live that far from yourself… I think it's better to insist with customer support.. If it has been completely down, I think you could also ask for a refund for the days without service

Code:8CE6H

https://forum.fizz.ca/en/discussion/comment/6815268#Comment_6815268

Great FizzyFizz !

Whizz

Hello @ZZ3

Following my verification, I can see that you've already had a discussion with the customer support team. If you need more information, please contact us directly by following this link https://fizz.ca/en/support

Have a great day,

-Ingrid, Community Moderator