Home internet down since 3hours ago Gatineau j9j

XIAOXING Z.

Home internet down since 3hours ago Gatineau j9j

please fix

Whizz

Hello @XIAOXING Z. ,

Following my verification performed on the modem, the signals are a bit out of specs, there are some package losses encountered and there is no maintenance on the network grid on your area. 

What I can advice you is to make sure that the outlet and the coaxial cable are not damaged in any way and to reboot the modem ( unplug it from the power outlet and plug it back in ).

If the issue persist, please reach us back via our online chat: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do?_gl=1*gp3yeu*_ga*Njg3Mzg0MjU5LjE3MDg5NDY1Mjc.*_ga_J34MDEW0ZM*MTcxMjcyMTI1Ni45OS4xLjE3MTI3MzU3MDcuNDguMC4w

Thank you for your understanding.
-Valentina, Community Moderator