When will the internet come back for H3G?

ZZ3
ZZ3 Posts: 5 ✭✭
edited April 10 in Internet
Down since 4 April

Answers

  • Whizz
    Whizz Posts: 23,503 admin

    Hello ZZ3 

    Following my verification, your modem is offline on our end, please verify that your cables don't show any sign of damage and also try to plug it in another electrical outlet. Make sure you are not using an electrical bar/extender. If the issue persists, please contact us by following this link, as an appointment with the technician might be needed : https://fizz.ca/en/support . 

    More details on internet issues can be found here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Your patience and understanding are highly appreciated. :)

    -Ingrid, Community Moderator

  • ZZ3
    ZZ3 Posts: 5 ✭✭
    Thank you for the answer, usually at 5:04 AM I am asleep and my modem is off.
    I spent four days arguing with Fizz agents with varying degrees of understanding of the situation. I see that people from the Forum in my area also report no connection, but no one notices it. I have a Videotron cable and to suggest that twisted electrical cables can interfere with signal transmission is an insult to human intelligence.
  • Whizz
    Whizz Posts: 23,503 admin

    Hello @ZZ3 ,

    Following our discussion in private, a service call has been already scheduled.

    Have a great day,
    -Valentina, Community Moderator

This discussion has been closed.

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