Network connection keeps going down. No major outage reported. Verdun (H4G)

A_b
A_b Posts: 2 ✭✭
edited April 10 in Internet
Since yesterday, I've either had no Internet connection or intermittent connection.

I've checked the status on Fizz and videotron and no major outages reported.

Answers

  • Pascal
    Pascal Posts: 7,439 ✭✭
    edited April 9

    Hi @A_b

    You should contact technical support through this link https://fizz.ca/en/support

    You should have recovered the Internet for a few days already!


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    Glad to have helped you

    Have a nice day

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,761 ✭✭

    You can try restarting your modem and see if that solve the issues… otherwise you are better off contacting the customer support and have them check your connection to be sure that nothing is off on their side

  • Whizz
    Whizz Posts: 23,081 admin

    Hello A_b 


    We're sorry for the situation encountered.

    Following my verification, your modem appears offline. Could you please verify if the cables show any sign of damage? Also, an appointment with the technician was booked for you in order to investigate this issue further on the 10th of April; you should be able to see more details on the e-mail that you have received.

    Here you can see more details regarding internet issues https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Your understanding is highly appreciated!

    Have a good night,

    -Ingrid, Community Moderator

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