How to fix slow modem?

fizzfairy
fizzfairy Posts: 5 ✭✭
edited April 25 in Internet
Modem is slow and randomly cuts out. I unplug from the wall - wait 30 seconds - replug and modem is ok for a while but it cuts out again randomly.

Solutions please?

Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,891 ✭✭

    Unfortunately i don't know what the problem could be in this case. You're better off contacting customer support

  • elena code xzi4t
    elena code xzi4t Posts: 9,047 ✭✭

    Hi @fizzfairy

    Are you testing with the ethernet cable or the wifi?

  • Mark123_2024
    Mark123_2024 Posts: 5,085 ✭✭
    https://forum.fizz.ca/en/discussion/2650256/how-to-fix-slow-modem

    Contact the customer service department.

  • Whizz
    Whizz Posts: 23,491 admin

    Hello @fizzfairy

    Following my verification, the signals of your modem are in optimal parameters and the speed is also accurate.

    My advise is to try to reset your modem to its factory settings. This can be done by locating the reset button, which is situated on the back side of the modem just above the Ethernet ports. Using a small, sharp object, such as a pin or paperclip, press and hold the reset button for 10 seconds, until all of the LEDs on the modem turn off.


    It's important to keep in mind that resetting the modem to its factory settings will erase any modifications that have been made to your Wi-Fi modem settings thus far. As a result, you may need to reconfigure your devices' Wi-Fi settings, including the network name and password.

    Here are more details on modem activation https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    If the issue still persists, please contact us directly by accessing this link, so we can investigate the matter further https://fizz.ca/en/support

    Thanks for your understanding.

    Have a good rest,

    -Ingrid, Community Moderator

This discussion has been closed.

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