Problem with internet

Zeppelin_19
Zeppelin_19 Posts: 4 ✭✭
edited April 23 in Internet
1st my tv said no internet connection and no its just black, please advise

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello @Zeppelin_19

    Following my verification, the modem appears online and the signals are in optimal parameters.
    Could you please restart your modem? To do so, please unplug the power cable of the modem, leave it until all the lights are off, allow it 10 more seconds then plug it back. Please make sure that you are using an electrical outlet, not a bar/extender. After this, make sure the outlets used to connect the cables to the modem are functioning and that the cables themselves, are properly plugged on both ends, if possible, test different outlets as well.


    More details regarding connection issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue still persists, contact us directly by accessing this link, so we can assist you further https://fizz.ca/en/support

    Have a good rest,
    -Ingrid, Community Moderator

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