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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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live chat unclickablelive chat unclickable, I tried to solve the transfer issues so many times, it seems nothing could w… -
Data network showing "e" instead of LTEHello, everything was working great until today when my data us showing as "e" instead of… -
Modem password has changedHi, Quick note for future self-installer: The password for the modem (at 192.168.0.1 or through the…
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Speedtest my connection and only got 100/30 but I should have 400/50Hi, I just installed my new Internet with Fizz. I activated the modem and after I switch off the pa…
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400Mbps/50Mbps are really 240Mbps/53MbpsMy service should be 400Mbps download since a few days ago when my new speed plan started. Instead …
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Random disconnectionI have a random disconnection. The modem loses the WAN connection from time to time, sometimes onc…
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My wifi modem does not seem to be connected to the signal after installing.My wifi modem is not connected to the signal for some reason even after trying to install it into v…
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Silly question: switching from Videotron to FizzMy contract with Videotron is ending at the end of August and I'm planning to switch to Fizz. Due t…
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Fizz TV. Just saying!Back in July 2023, I inquired about Fizz potentially adding a TV service, and it appears they are i…
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Just activated Fizz Internet getting 100 MBPS instead of 400 MBPSDoes anyone have a similar issue and how did you resolve it?
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Very slow internetI have just received my FIZZ box and plugged it in. I get internet, but whether on wifi or directly… -
Wifi disconnectI cannot connect to the internet (it has been 5 hours, now) but the wifi icon and modem lights r on
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Thinking to switch to FizzHi guys, I'm tempting to switch to Fizz for internet, I've been with Fizz for mobilty but not for i…
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I do not have a coax cable. Will you provide one and install it?I do not want to start paying right now, since nothing has been installed yet. I cannot use the Int…
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Modem down overnightI just got my new modem activated yesterday. Everything was working fine. Then around midnight, I l…
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Install and activate at different addressHi, Not sure if answered already since I couldn't find it. I am currently a mobility customer and …
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Trying to reactivate a modem after a year of deactivation and keeping the modem, moving request failTrying to reactivate a modem after a year of deactivation and keeping the modem, but the moving req…
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free month when?I just saw fizz now offering the 940 plan, so I went for it. Now I just read the fine print, did I …
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Any possibility to upgrade Fizz's wifi5 router to WiFi6I would like to know if I can exchange Fizz's old model wifi 5 router to new one with WiFi6 capacit…
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when do I get the free month for my internet?I just got my modem today, activated and working. I don't see the free month perk.
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Fizz Support Chat not working at the moment!When I try writing to the chat, I receive no response, not even from the automatic "robot"… -
Internet is down in nouveau St-Laurent?Hi, My neighbor is having the same issue too. So I know it is not a reboot the modem issue. What am…
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Home internetMy internet wifi is not working. Need support, please.
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Fizz wifi not workingIts been 12 hours. Have tried unplugging, resetting, etc. and nothing works. The chatbot is useless…
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DDNS is working ?Hi Fizz, The internet connection is working now, today is my first day as a customer of FIZZ. I'm t…
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