Lost internet

Simon D. 83681
Simon D. 83681 Posts: 11 ✭✭
edited August 1 in Internet

I have unplugged power router twice and still no connection

Assistance kindly requested

Thx

Simon

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    Answer ✓

    Hi @Simon D. 83681

    It can be a problem in your sector

    Can you try to unplug the modem for 5 minutes

    After connect, wait 3-5 mins and let us know the led status

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Simon D. 83681,
    Thank you for reaching out. 

    After verifying your signals, it seems like there is no maintenance declared in your area at the moment. The signals were also right, there were only some isolated ones that indicated the connection was lost. 

    It seems like everything is alright now, so please observe the connection for a while, and if you notice any other issues, feel free to contact our customer service representatives here.

    Have a good one!
    -Sergiu, Community Moderator

This discussion has been closed.

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