No internet currently (last 30 minutes) downtown Montreal.

l3sli3
l3sli3 Posts: 2 ✭
edited August 2 in Internet
Anyone else experiencing issues?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello l3sli3 

    Following my verification, the signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue still persists, please contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a good rest,

    -Ingrid, Community Moderator 

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